Desktop Support Specialist

Join our team as the Desktop Support Specialist!

As our Desktop Support Specialist, you will be the in-office IT backbone. You'll provide hands-on support for employees, maintain identity systems, and manage the tools that power our global operation. This role requires a strong mix of technical troubleshooting, process discipline, and customer service.

Why ShipOffers

At ShipOffers, we have been revolutionizing product sourcing and fulfillment since 2001. Our dedication to excellence has earned us a place on the Inc. 5000 List of Fastest Growing Companies,11 times and counting. Based in the thriving Denver area, we are a team-first company that values collaboration, innovation, and a winning attitude. With over 110 passionate team members, we foster a family-like culture where hard work is recognized, leadership is cultivated, and success is a shared journey.

What You Will Do

• End-User Support
  • Troubleshoot desktops, laptops (Windows/macOS), printers, and peripherals.
  • Provide support for email, VPN, and collaboration platforms.
  • Assist with setup and onboarding for new employees (hardware + accounts).
• Identity and Access (Active Directory/JumpCloud)
  • Create, modify, and disable accounts across Active Directory, JumpCloud, and related SaaS platforms.
• Manage permissions and groups in Microsoft365, Google Workspace, and other Systems.
• Maintain security compliance across accounts with least-privilege access.
• System Administration
  • Support office networking (Unifi / Ubiquiti phones, network, and VPN).
  • Maintain and troubleshoot accounts across:
    • Collaboration and Productivity: Email, file sharing, project/task management, and communications platforms.
    • Operations and Logistics: OMS/WMS platforms, 3PL systems, ERPs, and carrier integrations.
    • Security and Identity: Directory services, password management, phishing/security tools, and endpoint protection.
    • Finance and Business Systems: Payment platforms, HR/payroll systems, and reporting tools.
• Process and Security
  • Manage IT onboarding/offboarding (hardware, accounts, security tools).
  • Track hardware/software inventory, ensuring license compliance.
  • Document solutions and build knowledge base articles for repeat issues.
• Other duties as assigned

What You Bring to the Table

• 2-4 years in IT Helpdesk, Desktop Support, or System Administration.
• Proficiency with Windows OS, Active Directory, and Group Policy.
• Familiarity with cloud SaaS administration (Google Workspace, Microsoft365, Slack, etc.).
• Basic networking skills (DNS, DHCP, VPN, firewalls).
• Strong troubleshooting ability and customer-service mindset.
• Ability to thrive in a fast-paced, multi-system environment.

Nice to Have

• Experience with JumpCloud or similar cloud directory solutions.
• Familiarity with OMS/WMS or ERP platforms.
• Exposure to endpoint security or SIEM tools.
• Scripting or automation skills (PowerShell, Python, Bash).

Additional Details

• A supportive team culture where your growth matters.
• Opportunities for career advancement and specialized training.
• A full-time, junior/entry level office-based role in a thriving, fast-growing company.
• Annual Salary: $65,000

ShipOffers is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.