Desktop Support Specialist

STRATACACHE delivers in-store retail experience transformation and exceptional customer journeys through a wide array of marketing technology. Our solutions enable retailers to learn deeply about their customers’ shopping preferences and behaviors, delivering targeted promotional or task-based messaging on any digital display. With 3.3 million+ software activations globally, we power the biggest digital networks for the world’s largest brands. Across the STRATACACHE family of complementary Marketing Technology solution companies, we have the technology, expertise, and track record to bring retail innovation that delivers results. 

STRATACACHE values our employees – in addition to the opportunity to join a collaborative team and do interesting work, we offer competitive compensation to our employees. Our comprehensive offerings include major medical, dental, vision, and disability insurance options as well as Employee Benefit Time, matching 401K, corporate discounts, and an Employee Assistance Program. We’ll be happy to tell you more during the interview process!

This position will provide Desktop Support contact for the IT Department including triaging and resolving IT tickets related to hardware and software issues and managing IT inventory.

• Triage incoming IT requests/issues and work on technical issues related to workstations
• Troubleshoot computer/printer hardware issues and work with IT management to RMA or purchase equipment as needed
• Maintaining IT stock and work with IT management to update as needed
• Create and build upon existing documentation that pertain to the Desktop Support team
• Perform other duties as requested

• High School diploma or equivalent required
• Minimum 1 year previous experience preferred
• Experience using and troubleshooting basic to intermediate issues with Microsoft Windows, Microsoft Office, Apple MacOS, Apple iOS, and Google Android
• Professional and courteous to internal end-users
• Skilled with building a working computer using compatible components
• Capable to work effectively on their own with little supervision
• Ability to develop, test and implement solutions to unique or unusual problems detected during troubleshooting

EMPLOYMENT CONDITIONS: As a condition of employment, all successful candidates are required to consent and successfully pass mandatory drug and background screening prior to first day of employment.

STRATACACHE and its family of companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, or any other status protected by applicable national, federal, state or local law.

While we are excited and appreciate you interest in our opportunities, please keep in mind that we are not able to contact all applicants that have applied.

No vendor/agency solicitation please.