Desktop Support Technician

Q-Lab Corporation is currently seeking a Desktop Support Technician to join our corporate team in Westlake, OH. This role will provide customer service and technical support for Q-Lab employees worldwide. This position will troubleshoot, research, and resolve computer related problems. Q-Lab’s team is responsible for managing an international VPN data network with six locations around the world. We have approximately 225 internal users, 300 computers, and 40 servers.

Our mission is to make work-life productive for any Q-Lab employee who works with information technology. Your job would be to make a key impact towards that mission. We are looking for a high-energy and talented individual to join our team!

This position is eligible for a hybrid work schedule. 

Responsibilities:

• Provides technical support for end user requests via phone, e-mail, and face-to-face requests
• Uses remote support tools to control end user PCs (e.g. remote desktop, Bomgar)
• Ensures timely follow-up and attention of end user support cases
• Documents, tracks, and monitors problems using the IT Help Desk system
• Recommends hardware and software improvements

Required Skills/Experience:

• 2+ years’ experience supporting a Windows environment
• Exceptional troubleshooting and critical thinking skills
• Experience configuring and troubleshooting common software applications: Windows OS, Microsoft Office, Web Browsers (Internet Explorer, Firefox, Chrome), Anti-Virus
• Knowledge of PC hardware and peripheral device installation and troubleshooting (e.g. printers, label makers)
• Ability to present ideas in user-friendly language to both technical and non-technical end-users

Who We Are:

Q-Lab Corporation is a global leader in providing material durability testing products. Since 1956, we have designed and manufactured laboratory test products such as weathering testers, light stability testers and corrosion testers. We also perform contract test services for weathering and corrosion testing, including both laboratory and natural exposure tests. We maintain a global presence with testing facilities located in the US and sales and distribution facilities located in England, Germany and China. Our world-class corporate headquarters and manufacturing facility are located in Westlake, Ohio.

We Offer:

• Beautiful corporate headquarters conveniently located off I-90 in Westlake, Ohio.
• A Northeast Ohio Top Workplace environment – 11 years running!
• A proven track record of success.
• Excellent compensation package including year-end bonus and company-funded retirement plan.
• Comprehensive benefits: Health, Vision, Dental, Disability and Life.
• Generous Paid Time Off, and Holidays.
• Fun, friendly working atmosphere!